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Refund Policy – Aim Pro Coach

Effective Date: January 1, 2025Business Name: Aim Pro Coach FZCLocation: Dubai, United Arab EmiratesBusiness Registration No.: 1340692License No.: 1549295

OverviewAt Aim Pro Coach, we aim to deliver a professional, high-quality coaching experience for every gamer. We understand that sometimes things may not go as planned — and that’s why we’ve created a fair and transparent refund policy for all our clients.This policy outlines how refunds are handled for all coaching services purchased through our website.2. Eligibility for RefundsRefunds are available under the following conditions:
A. Before Coaching Session StartsIf your coaching session has not yet started, you are eligible for a 100% full refund. Once your payment is confirmed, we typically begin your order within 90 minutes. If you wish to cancel before that, simply contact us via:
Your refund will be processed in full without any deductions.B. After Coaching Has StartedIf your session has already started, you will receive a partial refund based on the hours that have already been completed.Example: If you purchased 5 hours and only 2 hours were completed, you’ll receive a refund for the remaining 3 hours.C. Coaching Session CompletedOnce your full session has been completed, no refunds will be issued, as the service has already been fully delivered.3. Refund Processing TimeOnce approved, refunds are usually processed within 3–7 business days, depending on your payment method and bank.Refunds will be sent to the same payment method used for the original transaction unless otherwise agreed in writing.
 
How to Request a RefundYou can request a refund anytime before or during your coaching schedule (as long as it meets the above conditions) by contacting our support team::e-mail: support@aimprocoach.com :speech_bubble: Live Chat: Available 24/7 on your Aim Pro Coach account :video_game: Discord Support: [Insert Discord link]To speed up the process, please include:
  • Your full name
  • Email address used for booking
  • Game you booked (e.g., Valorant, Dota 2, CS2, or Marvel Rivals)
  • Payment reference or transaction ID
Non-Refundable SituationsRefunds will not be granted in the following situations:
  • If the coaching session has been fully completed.
  • If the client fails to show up for a scheduled session without prior notice.
  • If the client’s internet, PC, or technical setup prevents the session from taking place.
  • If the client violates Aim Pro Coach’s Terms of Service, engages in abusive behavior, or requests account sharing (which is prohibited).
Rescheduling Instead of RefundIf you can’t attend your session for any reason, we’re flexible. Instead of refunding, you can reschedule your session to another time or day that fits your availability — free of charge. Just message our team before your scheduled time.
 
Payments Made via PayPal, Stripe, Bank, or Crypto
  • PayPal / Stripe: Refunds will be issued directly to your original payment source.
  • Direct Bank Transfer: Refunds will be sent to the same bank account (you may need to provide proof of payment).
  • Crypto Payments: Refunds for crypto transactions will be based on the USD value at the time of purchase, not at the time of refund, to ensure fairness.
Dispute ResolutionIf you believe your case deserves special consideration or you are unsatisfied with the outcome, please contact us directly first before filing a dispute. We always aim to resolve refund issues quickly and fairly through direct communication.
 
Contact InformationFor refund requests or questions, please reach us at::e-mail: support@aimprocoach.com :speech_bubble: Live Chat: Available 24/7
 :round_drawing_pin: Aim Pro Coach FZC Dubai, United Arab Emirates
 
Policy UpdatesThis Refund Policy may be updated from time to time to reflect changes in our services or UAE e-commerce regulations. The latest version will always be available on this page with the effective date.
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